Menu
1.1 Murrell Freight Services Pty Ltd (ACN 120 204 471) (Murrell Freight Services) recognises that the privacy of personal information is important and is committed to protecting personal information that it collects and holds. The Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles set out the applicable legal requirements with respect to the management of personal information, with the exception of certain employee records.
1.2 This policy sets out how Murrell Freight Services collects, uses, discloses and otherwise manages personal information. ‘Personal information’ is information or opinions relating to an identifiable individual. Information is not personal information where it cannot be linked to an identified individual.
1.3 Nothing in this policy prevents Murrell Freight Services from collecting or disclosing personal information that comprises employee records of current or former employees, provided such collection or disclosure does not breach the Privacy Act.
1.4 The policy is effective from 29th March 2023.
2.1 The types of personal information that Murrell Freight Services may collect and hold in relation to subcontractors, employees and prospective subcontractors and employees includes:
a) contact information including date of birth, ID documents and emergency contact information;
b) recruitment information including application form/s, interview documentation, reference checks or screening information;
c) employment history including any promotions or demotions, performance reviews and disciplinary records;
d) medical information including medical testing, details of leave of absences or workplace accidents or injuries;
e) GPS data and other telemetry from in-vehicle management systems (IVMS) and other logistics technology solutions including Guardian Seeing Machines and Transtech’s NextGen;
f) video footage from cameras in vehicles and in Murrell Freight Services’ depots;
g) financial information; h) licensing information; and
i) information that Murrell Freight Services is legally required to collect.
2.2 The types of personal information that Murrell Freight Services may collect and hold in relation to customers and suppliers (other than subcontractors) includes: a) contact information; b) recruitment information including application form/s, interview documentation, reference checks or screening information; c) video footage from cameras in Murrell Freight Services’ business premises;
d) billing and financial information;
e) licensing information;
f) details of any enquiries or complaints;
g) information that Murrell Freight Services is legally required to collect; and h) in the case of customers, credit information, the management of which is explained in clause 3.
2.3 ‘Sensitive information’ is a special category of personal information and includes information that could have serious consequences for the individual if it is used inappropriately. Murrell Freight Services may, with the consent of the individual, collect sensitive information about subcontractors and employees and prospective subcontractors and employees including:
a) medical history;
b) drug and alcohol test results;
c) criminal history; and
d) membership of unions and professional associations.
2.4 Murrell Freight Services will not collect sensitive information without the consent of the individual to whom the information relates unless it is permitted to do so under the Privacy Act.
2.5 Murrell Freight Services may record and process employees’ hours of attendance through the use of a finger scanning clock. In order to establish such a system, Murrell Freight Services may need to collect sensitive information from employees in the form of a record of their fingerprints.
2.6 Murrell Freight Services collects video recordings and photographs from in-vehicle cameras and closed-circuit television cameras at its business premises. Murrell Freight Services also collects data through use of infra-red technology and video footage as part of the Guardian Seeing Machines technology installed in Murrell Freight Services’ vehicles.
3.1 In providing services to a customer, Murrell Freight Services may collect and hold the following types of credit information:
a) information about any credit that has been provided;
b) repayment history information and information about overdue payments; and
c) information in relation to court proceedings that are initiated in relation to customer credit activities and any relevant bankruptcy or insolvency arrangements.
3.2 Sources from which Murrell Freight Services may collect credit information include: a) ASIC;
b) banks;
c) suppliers; and
d) Murrell Freight Services’ subcontractors and agents.
3.3 Murrell Freight Services may also collect personal information which may affect a customer’s creditworthiness from other credit providers, such as trade referees, who may collect that information from credit reporting bodies. The types of personal information Murrell Freight Services collects may include any of those types of personal information outlined in clause 3.1 of this policy.
4.1 Murrell Freight Services’ website provider may make and maintain records of our website and the pages you visit so Murrell Freight Services can:
a) provide goods through an online store;
b) monitor website traffic;
c) determine which of our services are popular; and
d) deliver customised content or advertising.
4.2 Our website may also set cookies. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies are uniquely assigned to you, and can only be read by a webserver in the domain that issued the cookie to you. A cookie notifies the webserver that you have returned to a specific page. For example, if you personalise our webpage or register with our site, a cookie:
a) helps us to recall your specific information on subsequent visits; and
b) simplifies the process of recording your personal information, such as your billing address and delivery address.
4.3 You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
5.1 Murrell Freight Services collects the personal information of subcontractors and employees and prospective subcontractors and employees to allow it to:
a) manage any employment or engagement relationship, including to assess performance, and for health and safety purposes;
b) comply with legislative requirements; and
c) determine whether to offer employment to a prospective employee.
5.2 Murrell Freight Services collects personal information from in vehicle monitoring systems and closed-circuit television cameras:
a) to prevent and detect crime;
b) to assist in providing a safe working environment;
c) to protect Murrell Freight Services’ property and the property of Murrell Freight Services’ customers, subcontractors, agents and visitors; and
d) for quality and compliance purposes.
5.3 Murrell Freight Services collects the personal information of customers and potential customers to allow it to:
a) provide transport and warehousing services;
b) comply with legislative requirements; and
c) provide information about any additional services Murrell Freight Services offers.
If a person fails to provide Murrell Freight Services with personal information that Murrell Freight Services seeks, or if that information is inaccurate or incomplete, Murrell Freight Services may be unable to provide that person with transport and warehousing services or to consider engaging or employing that person.
7.1 Murrell Freight Services usually collects personal information directly from the person to whom the information relates.
7.2 Murrell Freight Services may also collect personal information from:
a) government bodies and agencies;
b) public records and registers; (c) courts and tribunals;
d) current and previous employers;
e) recruitment agencies and labour hire providers;
f) doctors or other medical professionals who carry out health screening checks;
g) in-vehicle cameras and closed-circuit television cameras;
h) in-vehicle management systems (IVMS) and other logistics technology solutions including Cargowise and NextGen; and
i) online searches and social media.
9.1 Murrell Freight Services uses various physical and electronic security measures to protect personal information held by Murrell Freight Services, including using:
a) security systems and other restrictions to limit access to Murrell Freight Services’ premises;
b) locked filing cabinets and a locked archive room;
c) secure electronic databases;
d) unique usernames, passwords, encryption and other protections on systems that can access personal information; and (e) electronic security systems and firewalls.
9.2 Murrell Freight Services also manages the personal information it collects by:
a) providing its staff with training on their obligations under the Privacy Act;
b) supervising staff who regularly handle personal information;
c) implementing procedures to identify and report privacy breaches and to respond to complaints about privacy breaches; and
d) designating a privacy officer whose role is to manage compliance with the Privacy Act.
8.1 Personal information may be disclosed to:
a) Murrell Freight Services’ subcontractors;
b) entities that conduct licence checks for Murrell Freight Services;
c) government bodies such as WHS authorities, the Department of Home Affairs, the Department of Human Services, the National Heavy Vehicle Regulator, State and Territory road authorities, and the Australian Taxation Office;
d) customers who require information from Murrell Freight Services for their compliance procedures or to meet legislative requirements;
e) third party service providers engaged by Murrell Freight Services to provide services such as insurers, IT support providers and banks;
f) entities that provide medical testing and drug and alcohol testing for Murrell Freight Services;
g) third party technology providers including Transtech and Cargowise who provide software to allow Murrell Freight Services to run its transport and warehousing business.
Murrell Freight Services does not generally disclose personal information to overseas recipients. Murrell Freight Services’ software providers may store or back up data overseas.
11.1 Any person may request access to personal information about them held by Murrell Freight Services or request that their personal information is corrected.
11.2 Requests may be made to Murrell Freight Services’ Privacy Officer by emailing admin@murrells.com.au
11.3 If a request is made in accordance with clause 11.1, Murrell Freight Services will take reasonable steps to:
a) provide access to relevant personal information that it holds; and
b) correct any personal information if the data or information held is incomplete, irrelevant or misleading.
11.4 Murrell Freight Services will not disclose any personal information under clause 11.1 without proof of identity.
11.5 Murrell Freight Services may deny access to personal information if:
a) the request is unreasonable;
b) providing access would have an unreasonable impact on the privacy of another person;
c) providing access would pose a serious and imminent threat to the life or health of any person; or
d) there are other legal grounds to deny the request.
12.1 Complaints about a breach of the Australian Privacy Principles may be made to Murrell Freight Services’ privacy Officer by emailing admin@murrells.com.au
12.2 All complaints will be responded to within a reasonable time.
12.3 Complaints may also be referred to the office of the Australian Information Commissioner (see details at www.oaic.gov.au).
Murrell Freight Services may update or modify this policy at any time.